Why Listen: You want to sharpen your thinking in complex, fast-moving environments.
What does critical thinking really look like in action—and why do so many people assume they’re already good at it? In this conversation, I interview Ingrid Dueck and Steven Verboom of Kepner-Tregoe to explore what makes clear thinking so difficult in complex, fast-paced organizations. They unpack how biases, assumptions, and poor question habits derail decision-making—and how a structured, data-driven approach can shift how teams think, work, and solve problems. With examples from factories, boardrooms, and workshops, this episode is a practical look at the invisible mechanics of thinking. It also highlights the often-overlooked advantage generalists may bring to critical thinking.
Key Highlights:
- Critical thinking defined: Why it’s not a single skill, but a set of approaches for tackling different types of concerns.
- Question quality: How the right questions—not fast answers—reveal depth of thought.
- Visible thinking: Why making thinking processes explicit is essential for better decisions.
- Bias and assumptions: How even “good” decision-makers can go astray without realizing it.
Ingrid Dueck is a seasoned expert in critical thinking and organizational development and is the Director of Organizational Talent and Leadership Development at Kepner-Tregoe. For over 25 years, she has dedicated her career to empowering individuals and teams through the facilitation, teaching, and coaching of essential skills like problem-solving, decision-making, and risk management. Her passion lies in helping people think more clearly and act more decisively—whether in the boardroom, on the front lines, or in leadership development programs around the world. Ingrid brings a unique blend of insight, structure, and empathy to her work, making her a trusted guide for those navigating complex challenges.
Find Ingrid Here
LinkedIn: www.linkedin.com/in/ingrid-dueck
Website: www.kepner-tregoe.com
Steven Verboom is a self-identified Generalist who over the course of the last few years has transitioned from a Chemical Engineer into a Critical Thinking Consultant. On a day-to-day basis he helps individuals, teams & organizations sharpen their critical thinking skills as well as further clarify high-stakes discussions. In short; someone who thrives for asking the difficult questions but listens from genuine curiosity.
Find Steven Here
LinkedIn: www.linkedin.com/in/sjverboom
Website: www.kepner-tregoe.com